Your feedback is important to us.
When you tell us about your experiences- good or bad- you help shape our services so we can improve support for you and your family.
You have the right to raise a concern, make a complaint if you’re unhappy or appeal a decision that’s been made. Your feedback is confidential and won’t impact your access to our services.
Read our full Complaints Policy and Procedure.
How feedback & complaints work
- Your feelings and opinions are important to us. You have right to tell us about your experience with Home-Start, whether it’s positive or negative.
- We want to provide you with the best support possible, so we invite your feedback. This helps us improve what we do.
- We respect your right to privacy, so you can remain anonymous when giving us your feedback. However, if you have a complaint and you provide your name, we will discuss your comments with you to find the best way forward together.
- You have the right to nominate a support person to help you through these processes, if that makes you more comfortable.
- Fill out a Feedback and Complaints Form. If you need help to complete the form, please contact your Home-Start Worker, Home-Start National CEO or Board of Management delegate (Board Secretary).
- If you don’t feel satisfied with the service you have received from Home-Start, you can contact your Home-Start Co-ordinator or if you prefer you can contact the Home-Start National CEO and we’ll strive to find a resolution as quickly as possible.
- If you aren’t satisfied with the outcome, your complaint will be passed onto the designated complaints officer on the Home-Start National Board of Management, who will contact you within 7 days.
- Continuing support or future access to Home-Start Services will not be impacted by lodging a complaint.
- If your complaint or feedback involves criminal or child protection matters, Home-Start will report to the relevant authorities as required by law. This may need to be done urgently to keep people safe and without asking for permission first.